Customizing Jira Workflows for Efficiency

While Jira by default comes with its built-in workflows, its real efficiency lies in its adaptability and customizability.

An example of a default workflow is as follows:

Jira default workflow

Similarly, JIRA creates Agile Simplified workflow templates for Scrum and Kanban Projects respectively.


Jira Scrum workflow


Jira Kanban Workflow

Additionally, Jira workflows can pertain to the user’s requirements.

Some of the common Jira workflow customizations are:

  1. Adding screens to workflow transitions
  2. Adding Statuses to the existing workflows
  3. Add resolution to the last status of workflow
  4. Clear the resolution field when moving back to previous statuses.
  5. Adding Custom field to the workflows
  6. Configure workflow triggers

Adding Screens to the workflow Transitions

Adding Screens to the workflow transitions will help you to track your progress and align with your team’s needs as you fill out fields in the screens

Jira Adding screens

Adding Statuses to the existing workflows

Adding statuses will help the team to maintain accuracy and transparency working on a user story.

As stated in the Atlassian Documentation:

The following limitations apply when editing the draft for an active workflow:

  • It is not possible to edit the workflow name (only the description) if a workflow is active.
  • Workflow statuses cannot be deleted.
  • If a status has no outgoing transitions (Global transitions are not considered), it cannot have any new outgoing transitions added, regular or global.
  • The step ID cannot be changed.

Add resolution to the last status of workflow

Jira maintains a standard to strike down the issues once they reach its final status in the workflow.

You can change this by navigating to the post function → update issue field → Set the issue field to resolution and update its field value.


Clear the resolution field when moving back to previous statuses

Once you decide to reopen the issue, make sure you clear the resolution to avoid the “fixed” resolution values carrying with it.

To achieve this functionality, Go to the reopened transition -> navigate to post function -> Update issue field → selection resolution and set the field value to none.

Adding Custom field to the workflows

Create custom fields as per the user requirements and map those fields to the transition screens.

Example scenario:

Question: How do I get a report to track the workflow status change date?

Answer:  Steps to implement the functionality

Create a custom field of the type Date time picker.
– Map the custom field to the screen
– Navigate to post function -> Update Issue Custom Field
– Add the following value to the Custom Field Value:: %%CURRENT_DATETIME%%

Configure workflow triggers

Once Jira is integrated with development tools , it is easy to configure the workflow triggers to your workflow transitions.

Example of workflow triggers:


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